A customizable senior leadership training program offered to state insurance regulators by the NAIC Education & Training department, who works directly with the commissioner to accommodate the state's unique needs.


The Practical Manager Program is an interactive workshop designed specifically for managers, supervisors, and executive-level leaders within state insurance departments. The modules offered can be taught as stand-alone courses or combined with other modules in the program to form a more comprehensive experience for students. Modules are delivered in person within a classroom-style setting.

In addition to customizing the program by picking from the modules available, commissioners may suggest other topics that address specific leadership and management skills needed for their leadership staff.


How to Bring the Practical Manager Program to Your Organization

Strong leadership and skilled management are the keys to building high performing teams. If you would like to bring the Practical Manager Program to your leadership staff, contact Marla Worley, Management & Leadership Trainer, NAIC Education & Training, at 816-783-8031 or mworley@naic.org.


Special information for NAIC APIR, PIR, SPIR, and IPIR Designees

This program is pre-qualified for Designation Renewal Credits (DRCs). If students currently hold an NAIC APIR, PIR, SPIR, or IPIR designation and are pursuing continuing education credit to maintain it, they may be awarded credits for their participation in this program. To receive a certificate, they must meet attendance and participation requirements.

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What state regulators are saying about the Practical Manager Program:


The training was on point, well organized and presented in a way that everyone from senior executive to new managers were involved in positive dialogue.

The NAIC has put together a comprehensive leadership basics course on competencies to focus senior management on identifying their personal perspectives and understanding what motivates staff. This is an excellent course for new managers and those dealing with ingrained cultures. Marla Worley does a superb job at delivering the useful teachings of this course.

This course has something for everyone, from the new manager to the experienced leader. You will find your attendance to be time well spent!

This course is exactly what it says it is–practical. Managers at all levels can gain insight and helpful strategies to manage their employees as well as their own workload more effectively.

Leadership staff should take advantage of "cutting edge" leadership skills, which have evolved with changing times. They will gain exposure to new techniques and trends for leading cross-generational workforce.

This course provides excellent, practical management tools that can be implemented immediately. The focus is not on personality testing, but rather, provides thoughtful reflection on great leadership qualities and behaviors and teaches us how to embrace them.

The NAIC Practical Manager course will be useful to both new manager regulators and to those who are seasoned. I will be certain to recommend it to Department Staff.

–Bruce R. Ramge, Director,
Nebraska Department of Insurance

What a valuable course for any kind of leader. It serves as a reminder that although managers may get consumed in day-to-day tasks, self-evaluating individual leadership competencies, implementing the appropriate tools for effective leadership, and building on leadership deficiencies for personal growth is crucial to someone's success as a manager. I was really fulfilled upon completion of this course.

I am new to management and this class was right on! I needed this. I enjoyed the examples from the instructor and being able to learn from the experiences of the managers with years of experience. It’s a must-have for anyone new to management. The flow of the class was excellent and allowed for great discussion.

State Department of Insurance employees work in very unique circumstances. This is the only course I have taken where ALL of the material was truly applicable to me and the role I fulfill within my department.

The Practical Manager taught by Marla Worley was an excellent course for new and seasoned managers/supervisors. Marla did a phenomenal job keeping a quick pace but moving right along and staying on track. Excellent learning opportunity!

This is an excellent training course, not only for new managers and supervisors, but as a "refresher" for those with longer experience. The instructor, Marla, is extremely knowledgeable but also goes above and beyond to encourage participation by all that attended. Our department benefitted greatly from this experience, and I think our team universally would give "high marks" to both NAIC and to Marla Worley in particular.