Help Desk

The NAIC Help Desk provides technical support and customer service for NAIC applications, products, and services, to enhance productivity within the Insurance Community.

How to Reach Us

The NAIC Help Desk is staffed from 8 a.m. to 5 p.m. Central Time, Monday through Friday (except holidays). You can contact the Help Desk by the methods shown below.

  • Speak with a Help Desk analyst by calling 816.783.8500
  • Send an E-mail to the Help Desk (help@naic.org)
  • Send a fax to 816.460.7456

Using NAIC websites and Secure Applications

Having trouble with credit card payment?

About RSS

RSS is a great way to keep up on news, updates, and consumer alerts from the NAIC. An RSS reader keeps track of new information on your favorite sites. Simply download an RSS reader, click on the RSS icon on the NAIC's page, copy the URL, and then paste the URL to your RSS reader. Some browsers have a built-in RSS reader and allow you to simply click "Subscribe" to receive updates from that page. Once your RSS is set up, the updates will start flowing directly to you.

Learn more about setting up an NAIC RSS feed.

Application Service Hours
All times are Central Time

Internet Filing

The Internet Filing website is available Monday, Thursday and Friday from 6 AM to 9 PM and 11 PM to 6 AM, and Tuesday and Wednesday from 6 AM to 7 PM and 12 AM to 6 AM. All times are Central Time. The site is generally available Saturday and Sunday but may be taken down for application and server maintenance. Should this occur, you will receive notification on your screen.

ISIS

The ISIS website is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.

I-SITE

The I-SITE website is available 7 AM to 7 PM Monday to Friday, and noon to 6 PM Sunday.

Transaction Utility becomes unavailable at noon on the last Friday of every month and it becomes available again the next time I-SITE is available (currently 6 PM Sunday).

SERFF

The SERFF system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for SERFF is every Wednesday from 9 pm to 2 am CST and every third Saturday from 10 pm until 2 am CST. Other maintenance will be scheduled as necessary. Users will be notified 24 hours prior to the maintenance whenever possible. Industry users should note that their remote hosters may have additional maintenance periods. Contact your remote hoster for details.

Technical support is available for the SERFF application from 8 am to 5 pm Monday through Friday. The SERFF Help Desk can be contacted by calling 816-783-8990 or e-mailing serffhelp@naic.org. Additional resources for users are available at www.serff.com and within the SERFF application's Online Help database.

UCAA

The UCAA system is available 24 hours a day, seven days a week, except during maintenance windows. The scheduled maintenance window for UCAA is every Wednesday from 9 PM to 2 AM Central time, and the third Saturday of every month from 10 PM to 2 AM Central time. Any data entered during a maintenance window will not be saved.

Technical support is available from 8 AM to 5 PM Central time Monday through Friday. The NAIC Help Desk can be contacted by calling 816-783-8500 or emailing help@naic.org. Additional resources are available on the UCAA website under Electronic Application, User Guides.

The hours listed above are all Central time.

Using NAIC Websites and Secure Applications

NAIC Help Desk Support
The NAIC Help Desk provides support for all users of NAIC websites and secure applications.  However, we may be limited to the recommendations and requirements listed below when attempting to reproduce any issues reported.  We may also be limited in our ability to support Beta or Release Candidate browser software.

NAIC Websites
The NAIC does not endorse or require the use of any specific internet browser. However, the websites are tested for reliability and compatibility using Microsoft Internet Explorer and Mozilla Firefox. Using these browsers will ensure that website content is delivered as intended.

Other browser versions and operating system platforms may have received some testing and are not excluded as options for viewing the websites but have not been thoroughly evaluated for compatibility—using them may yield unintended viewing results.

Browser Settings
Regardless of which browser or operating system is used, JavaScript and Cascading Style Sheets (CSS) should be enabled for the best results.  These features add improved usability, and help to organize the content in an accessible manner.

Section 508 Guidance
The NAIC works to maintain websites that are accessible to all individuals—with or without disabilities. While the NAIC is not subject to Section 508 Amendment to the Rehabilitation Act of 1973, we use it to guide page design on NAIC websites.

If you have difficulty accessing information on the NAIC websites, please contact webpost@naic.org and provide your contact information, the URL (web address) of the content you are trying to access and the problem you are experiencing.  We will attempt to provide the information you're seeking as well as amend the problem.

External Links
Be aware that links to information created and maintained by other public and/or private organizations are used throughout the NAIC websites. The NAIC provides these links for your convenience but cannot guarantee the accuracy of content or security of these sites. When you select a link to an outside website, you are leaving the NAIC websites and are subject to the privacy and security policies of the linked website.

Other File formats
Different file types are present on the NAIC websites that may require third-party software to open.  Below is a list of the file types and the third-party software titles used to open them.  While most of these file types are proprietary, there are various commercial, freeware, and shareware applications which may be used to read or open these file types.

  • .pdf – Adobe Acrobat Reader
  • .doc, .docx – Microsoft Word
  • .mdb, .accdb – Microsoft Access
  • .ppt, pptx – Microsoft Power Point
  • .xls, .xlsx – Microsoft Excel
  • .zip – Microsoft WinZip
  • .mp3 –There are many commercial, freeware and shareware options.
  • .swf – Adobe Flash Player

NAIC Secure Applications
NAIC secure applications and systems perform optimally under the following conditions:

Operating System Recommendations
NAIC secure applications and systems have been written and tested against Microsoft Windows operating systems.

Screen Resolution
All NAIC applications and web pages are designed for a minimum screen resolution of 1024 by 768 pixels.

Adobe Acrobat Reader Requirements
For security purposes, we recommend using the most recent version of Adobe Acrobat Reader for viewing PDF documents.

Secure Browser Recommendations
Microsoft Internet Explorer
Firefox

Recommended Browsers for NAIC Secure Applications
NAIC developed applications have been developed and tested using the browsers listed in the "Secure Browser Recommendations" section above.
Most NAIC applications are written using JavaScript 1.2 or higher and use cookies; consequently, these applications perform optimally with browsers configured as follows:

  • JavaScript 1.2 or higher enabled
  • Cookies accepted
  • Pop-up blockers disabled (many NAIC applications use popup windows and require popup blockers to allow popup windows to be displayed)
  • SSL 3.0 enabled

Some NAIC applications may not support all of the recommended browsers due to special application needs and/or possible software issues in browsers. The State Based Systems (SBS) application must use Microsoft Internet Explorer.

USER GUIDES, DOWNLOADS and PLUG-INS
User Guides
NAIC Website Quick Guide
CIPR Website Quick Guide
Automated Valuation Service (AVS) User Guide
UCAA Corporate Amendment Company User Guide
UCAA Expansion Company User Guide
Internet Explorer Browser 6
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Downloads and Plugins
MOVEit
NAIC FTP Secure Client Software
Acrobat Reader
The Adobe Acrobat Reader Plug- In is used to view the PDF standard format.

Download Adobe Acrobat Reader from the Adobe Website

Zip Utilities
The following links can be used to download utilities to unzip files with a .ZIP extension.

Flash Plug-In
The Macromedia Flash Plug-In is used to view tutorials developed by the NAIC for online training purposes

Download the Flash Plug-In from Adobe's Website

Shockwave Plug-In
The Macromedia Shockwave Plug-In is used to view Executrain's Virtual Campus courses.

Download the Shockwave Plug-In from Adobe's Website

Real Player
Real Player is a multimedia player used to view video and sound.

Download Real Player from real.com

Windows Media Player
Windows Media Player is a multimedia player used to view video and sound.

Download Windows Media Player from Microsoft's Website