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Jennifer Gardner
Manager - Research and Actuarial Department
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NAIC Center for Insurance Policy and Research (CIPR)

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Commercial Ride-Sharing

Last Updated 9/15/17

Issue: Commercial ride-sharing companies, or transportation network companies (TNCs), have gained in popularity in dozens of U.S. cities over the past few years as a new option in the public transportation market. TNCs use mobile technology to connect potential passengers with drivers who use their personal vehicles to provide transportation for a fee. TNCs demonstrate how technological advances can lead to new business models that hold the potential to lessen traffic congestion, improve the environment, and enhance social connection.

However, the risks associated with participating in ride-sharing services are not yet completely understood and do not fit neatly into insurers current risk-pooling models, raising numerous insurance related questions. Specifically, there is increasing concern over the potential gaps in insurance coverage in the unfortunate event of an accident or injury. While every personal auto insurance policy differs, most contain exclusions when a person uses their vehicle for livery services. Several insurers have developed products to fill gaps in coverage created by commercial ride-sharing and the common use of livery exclusions in personal auto insurance.

Overview: A TNC is an organization offering prearranged transportation services for compensation using an online application or platform to connect passengers with drivers willing to transport them. Instead of hailing a cab or calling for a car service, consumers in need of a lift can download the app and connect with drivers who use their personal vehicles to pick up passengers. The app also allows users to get a price quote, track the driver’s location and pay their fare using a credit card on file. The three most popular TNCs are UberX, Lyft and Sidecar.

Ride-sharing is different, however, than taking a traditional taxi or limousine. Taxis and limousines have been licensed by the state and/or local transportation authority. The vehicles are required to be inspected and drivers must be properly licensed. In addition, taxi operators are required to have commercial insurance that protects a passenger and third parties (i.e., pedestrians or other drivers) in the event of an accident. TNCs may not be subject to the same stringent requirements that apply to taxis and limousines. Additionally, there are issues surrounding the insurance coverage provided through these programs.

The largest insurance coverage issue surrounds the driver’s personal auto insurance policy. The Personal Auto Policy typically excludes coverage for livery. As a result, a TNC driver’s personal auto insurance policy may not provide coverage when the driver is using his car to transport people in a ride-sharing arrangement for a fee. This applies to liability insurance, personal injury protection coverage in no-fault states, comprehensive coverage and collision, and UM/UIM.

Another significant concern is determining at what point in time a driver is operating the vehicle for hire. There are three periods in the ride-sharing business model: Period 1: App on, waiting for ride request; Period 2: Ride request accepted, no ride-share passengers in the vehicle; and Period 3: Passenger in vehicle.  Most state laws regarding TNCs include similar language. Several state laws combine Period 2 and Period 3 as described above and require higher limits of insurance while the driver is actively engaged in a ride.

The largest TNCs have policies on their drivers that include commercial auto, liability, and collision coverage, with several offering $1 million single limit on primary liability coverage. Primary coverage typically applies only to periods 2 and 3, when a ride request is accepted or a passenger is in the vehicle. Some of the large TNCs say they have filled the insurance gap with extended excess policies, although such policies are mostly secondary and lack first party coverages such as comprehensive and collision. Additionally, insurers are beginning to respond to recently enacted legislation by offering new insurance products. The coverage types and limits vary by insurer, but many of these emerging products provide coverage through an endorsement for livery services particularly during period 1 when limited contingent coverage is provided by the largest TNCs. More information on insurance issues surrounding TNCs can be found by reviewing the materials from CIPR’s Commercial Ride-Sharing and Car-Sharing Event, held on August 16, 2014.

Status: Insurance regulators oversee insurance companies and insurance agents, not TNCs. The insurance laws and regulations apply to the insurance company and the insurance producer issuing the insurance policy to the TNC or the individual driver. However, as TNCs have gained in popularity, state insurance regulators are taking action and working with the TNCs to ensure consumers are adequately covered. The NAIC and at least 25 state insurance departments have issued bulletins cautioning consumers of the potential limitations of insurance coverage. Additionally, at least forty-six states and territories have enacted legislation to set insurance coverage rules and standards for TNCs.

Uber X worked with several personal lines insurers and trade associations to develop a TNC insurance compromise model bill (TNC Model Bill). The TNC Model Bill includes express permission of personal auto policies to exclude coverage for TNC-related driving, mandatory primary liability coverage during Period 1 of at least $50,000 bodily injury per person, $100,000 bodily injury per incident and $25,000 property damage depending on state law, and mandatory primary liability coverage during Period 2 of at least $1 million. Coverage may be maintained by the TNC, the TNC driver or a combination of the two. TNC coverage is not contingent upon a denial of claim payment from the person’s personal auto policy (PAP). Under the TNC Model Bill, personal auto insurers are granted a statutory right of contribution against TNCs for erroneously paid claims. The TNC Model Bill does not require coverage for medical payments, personal injury protection, collision and comprehensive (other than collision), as well as uninsured motorist (UM) and underinsured motorist (UIM) coverage. Additional information including a list of companies that endorsed the TNC Model Bill can be found here.

The National Conference of Insurance Legislators (NCOIL) adopted a model act based off of the TNC Model Bill to regulate insurance requirements for TNCs and their drivers. The NCOIL model includes a couple of modifications from the TNC Model Bill. The modifications include language requiring disclosure if there is a lien on the vehicle to be used for TNC services and adding to the section on rating agencies used to determine which surplus lines insurers are eligible to provide coverage for TNCs.

To study regulatory issues related to insurance coverage for transportation sharing and other emerging sharing economy products, the NAIC Property and Casualty Insurance (C) Committee appointed the Sharing Economy (C) Working Group in 2014. The Working Group developed a white paper regarding commercial ride-sharing, Transportation Network Company Insurance Principles for Legislators and Regulators. The white paper was adopted at the NAIC 2015 Spring National Meeting. The Working Group developed a white paper regarding home sharing, Insurance Implications of Home-Sharing: Regulator Insights and Consumer Awareness, adopted at the NAIC 2016 Fall National Meeting. The Working Group continues to review regulatory issues related to the sharing economy. Additional information and a link to the white paper can be found on the Sharing Economy (C) Working Group webpage.